When comfort become a cage

We love our own thoughts. They’re familiar. Comforting. They validate what we already believe. And therein lies the danger. The more we rehearse our existing beliefs, the more convinced we become of their truth. We mistake repetition for wisdom. Familiarity for...

Cliches kill ideas

We’ve all been there. The meeting where someone says “think outside the box” while presenting the most predictable solution imaginable. The email that promises to “circle back” but never does. The presentation full of “game-changing...

Back to the future

Yesterday’s solutions solved yesterday’s problems. Today’s challenges demand fresh thinking. Stop polishing old answers. The future belongs to those who create new questions. While others reconstruct what was, leaders build what could be. The...

Breakthroughs hide in banter

Seinfeld began with two friends sharing everyday thoughts. Jerry Seinfeld and Larry David turned casual conversations into comedy gold. Twitter started during a company brainstorming session about podcasting. Post-it Notes emerged from a failed adhesive experiment...

Question everything

I observed a team reflecting on their service delivery process, and it seemed incredibly uncoordinated and inefficient. “Why do you do it that way?” I asked. The answer came immediately: “That’s how we have always done it, at least since I have...