Nurturing Stories ... Mobilizing People ... Inventing New Models

A selection of case studies

Connecting for Growth


Embedding customer-led design into new products and service operations

Digital Region

Media and Technology

Positioning a region for a digital future through community partnerships

Customer Fusion


Designing a customer-centric network services process to improve service delivery

Ace It

National Sports Organzation

Creating a double winner – for social impact and commercial prosperity

Spread the Word


Designing a theological institution’s strategy from the people up


Digital Content

Launching a global sports eduction and training digital service

Raise the Bar

Professional Services

Designing leadership programs to elevate an organization to benefit all stakeholders

Future City: An Eye to the Possibilities


Designing a city that places the inhabitants at the core and positions itself for sustainable growth

Social Impact: A Human-Centered Approach


Designing solutions to meet people’s needs the way they experience social problems