When problems become patterns

You missed the quarterly target by 3%. The new hire quit after two weeks, and a key client complained about response time. Each feels like an isolated incident. Something to fix and move on from. But step back. Look at the pattern. The missed target follows three...

Stir sleeping dogs

In business, underperforming products or segments are referred to as the dogs in the portfolio. Too often, companies merely let them lie. Yet the issue is that in time this creates a culture that will inevitably impact all other segments. If one dog is sleeping, why...

Why leaders fear what growth demands

Growth demands discomfort. Yet most leaders choose the illusion of stability over the reality of progress. The Comfort Trap That Kills Companies “The enemy of great is good.” – Jim Collins Organizations settle into patterns that once worked. They...

What sets you apart?

In 1978, two childhood friends opened an ice cream shop in a converted gas station in Burlington, Vermont. Ben Cohen and Jerry Greenfield had $12,000 and a simple idea: make the best ice cream possible while making the world a little better. While other ice cream...

Leadership theatre always fails

Reed Hastings didn’t become Reed Hastings by copying other media executives. Yet most leaders do exactly that—they grab tactics from admired bosses and stitch them together like a corporate Frankenstein. Consider how Satya Nadella transformed Microsoft. He...