The metrics you’re watching

A CEO pulled up their phone during a session last month, scrolling through analytics before we’d even said hello. Follower count was up. Engagement was up. Everything looked good. Then I asked: did revenue move? Silence. That pause tells you everything about...

The lunch you never take

Somewhere between the second course and the third, it hits you. Nobody at this table is checking a phone. Nobody left their napkin to answer an email. Two hours in, and it’s still just food, conversation, maybe an espresso to close it out. Then you’re...

Before contact

We wait to be touched. That’s how most organizations are built. Something has to press hard enough for us to respond: a resignation, a missed number, a complaint that finally gets loud enough to hear. A touchscreen doesn’t work that way. Capacitive touch...

Plan the exit now

A key person leaves. Then the whispers start: is something wrong here? Then one or two more follow, and now everyone’s asking out loud. It looks sudden. It never is. There’s a question that has nothing to do with talent and everything to do with readiness:...

The wrong game

Chess is a beautiful lie. Two players. Perfect information. No hidden hands, no shifting alliances, no one bluffing about the state of the market. Business doesn’t work that way. The F1 team runs the sim because the track never gives you all the data at once....