by unthink | Jul 21, 2023 | Blog Post
In business and service, the voice of the customer holds immense power. By actively listening to their feedback, organizations can unlock valuable insights that drive performance and enhance brand value. Despite this, few organizations undertake comprehensive customer...
by unthink | Mar 13, 2023 | Blog Post
The one who matters is not the person who made the first movie or invented the device we now refer to as a smartphone or the first impressionist, writer, artist, scientist, or social influencer. It is the one who does it with quality and care. We do not remember...
by unthink | Nov 28, 2022 | Blog Post
If we call an online feature a ‘chat,’ that would suggest you can engage in a discussion. If the company uses a bot to share information already on your site, instead call it FAQ or a small window for helpful information. Customer service suggests it is...
by unthink | Nov 11, 2022 | Blog Post
The service one obtains when opening an account or wanting to buy a product is often remarkable. One-click and someone responds; a 10-second wait and you connect with a live person, or any issues and they are willing to find solutions to the ‘minor...
by unthink | Oct 3, 2022 | Blog Post
We quickly notice service that does not meet our exacting standards or expectations. We may disregard or give attention to the experience that leaves little impression. Yet, we inevitably note and revel in that which pleasantly surprises and astounds. Those who...
