Change hurts less than stagnation

We announce the change and assume the work is done. It never is. Change has a curve. John Fisher formalized it. Elisabeth Kubler-Ross described its emotional architecture long before business adopted the concept. The curve moves through denial, resistance,...

When the music stops

Liverpool used to play heavy metal football. Fast. Relentless. Chaotic in the best possible way. You knew exactly what you were going to get. So did the opposition. That was the point. Eighteen months later, something changed. Some tactics. A few players. But mostly...

No VAR for this

I was watching football recently when VAR was called in. Everyone paused. The referee walked to the monitor, studied every angle, and still came back with a decision that half the stadium disputed. That stayed with me. Because we’ve somehow convinced ourselves...

Sleep on it

The founder gets the answer at 11 pm. She fires off the email. By morning, she wishes she hadn’t. We treat speed as a virtue. Respond fast. Decide fast. Ship fast. Move fast. But the brain has a different operating system running in the background that works...

Still unfinished

We have poured centuries of intellect and treasure into understanding the human body. And still, we are barely past the threshold. That is not discouraging. It is one of the most honest metaphors we have for what it means to pursue mastery in anything. We learn enough...