by unthink | Jul 10, 2024 | Blog Post
How many emails and texts do you need to know your package is arriving? One? Five? Twenty? We’re outsourcing human engagement to automated systems, losing the personal touch in the process. One more notification becomes one too many. Maya Angelou wisely said,...
by unthink | Jul 1, 2024 | Blog Post
When we assess, comment on, and provide feedback on an experience, we can easily cloud all the elements in our overall review. The room was tired, the product was not to our liking, and the experience was not as we are accustomed to. It is easy to label everything as...
by unthink | Jul 21, 2023 | Blog Post
In business and service, the voice of the customer holds immense power. By actively listening to their feedback, organizations can unlock valuable insights that drive performance and enhance brand value. Despite this, few organizations undertake comprehensive customer...
by unthink | Mar 13, 2023 | Blog Post
The one who matters is not the person who made the first movie or invented the device we now refer to as a smartphone or the first impressionist, writer, artist, scientist, or social influencer. It is the one who does it with quality and care. We do not remember...
by unthink | Nov 28, 2022 | Blog Post
If we call an online feature a ‘chat,’ that would suggest you can engage in a discussion. If the company uses a bot to share information already on your site, instead call it FAQ or a small window for helpful information. Customer service suggests it is...
