by unthink | Nov 30, 2025 | Blog Post
Ever notice how the exceptional never goes on sale? Hermès doesn’t discount. Patek Philippe doesn’t do Black Friday. The craftsman who builds one guitar a month doesn’t suddenly offer BOGO deals. Quality competes on quality. It stands for what it...
by unthink | Nov 29, 2025 | Blog Post
I’ve been thinking about reputation lately. Not the manufactured kind we see on LinkedIn profiles or in carefully curated social feeds. The real thing. Here’s what I’ve noticed: reputation isn’t built in the moments we think matter most....
by unthink | Nov 28, 2025 | Blog Post
Did you buy the milk? Five words. A simple question. And somehow, two hours later, you’re sitting in silence, heart still racing, unable to recall exactly when it turned into that conversation. This is what psychologists call escalation bias – our tendency...
by unthink | Nov 27, 2025 | Blog Post
Thanksgiving arrives, and we pause for a moment. We’re supposed to reflect on what we’re grateful for. The turkeys’s in the oven, the family’s gathering, and someone will inevitably ask us to share what we’re thankful for. It’s a...
by unthink | Nov 26, 2025 | Blog Post
We love a villain. When revenue drops, when quality fails, when customers complain—our instinct is to find the person responsible. The manager who missed it. The employee who botched it. Someone to blame. W. Edwards Deming spent decades proving we’re wrong. His...
by unthink | Nov 25, 2025 | Blog Post
Imagine brushing your teeth every other day. Or watering your plants when you notice them wilting. Yet this is precisely what most organizations do with what matters most. Team development? When it feels urgent. Values work? Quarterly, maybe. Tracking program plans?...
