Schedule snow days

Yesterday morning, watching snow fall. The world went quiet. Not the quiet where you’re waiting for something to interrupt – actual silence. It was beautiful in a way we’ve forgotten to notice. We’ve convinced ourselves that constant noise...

The square peg problem

We hire Sarah because she’s exceptional at operations. Detail-oriented. Process-driven. Makes the trains run on time. Then we put her on the strategy committee and wonder why she struggles to think in broad, ambiguous strokes about the future. We hired her for...

Lean into questions

We’re addicted to the big reveal. The moment when everything clicks. When the consultant presents slide forty-seven, it suddenly all makes sense. However, the breakthrough doesn’t come from finding better answers. It comes from better questions. You...

Stepping away changes everything

The river looks entirely different from the bank. When you’re in the current, swept along by the urgency of now, everything feels inevitable. The meeting that must happen. The decision that can’t wait. The crisis demands immediate attention. You’re...

Better questions, better answers

I watched a founder grill ChatGPT last week. Three attempts. Three terrible responses. Each time, he muttered about how AI was overhyped, how it didn’t understand nuance, how he’d wasted his money on the subscription. I looked at his prompts. Each one was...