Growth demands new thinking

Growth changes everything. Your old playbook stops working. Your team hits walls they’ve never seen. You have choices. Learn fast, hire smart, or get coached. But choosing nothing isn’t a choice. The resistance reveals more than the situation. Are you...

Small words matter most

Napoleon’s Grande ArmĂ©e conquered most of Europe. But the empire crumbled within months when his soldiers stopped saluting their officers. Small gestures reveal big truths about character. The Forgotten Art of Basic Respect Research from the University of...

Ego blinds everyone

The most powerful and richest people on the planet are locked in a very public struggle. But this isn’t about policy or progress. It’s about ego. Ryan Holiday nailed it in “Ego is the Enemy.” He wrote, “The ego we see most commonly goes...

Stir sleeping dogs

In business, underperforming products or segments are referred to as the dogs in the portfolio. Too often, companies merely let them lie. Yet the issue is that in time this creates a culture that will inevitably impact all other segments. If one dog is sleeping, why...

Question everything

I observed a team reflecting on their service delivery process, and it seemed incredibly uncoordinated and inefficient. “Why do you do it that way?” I asked. The answer came immediately: “That’s how we have always done it, at least since I have...