The game we never stop playing

“The speed of the leader is the speed of the pack.” — Ralph Waldo Emerson Kids don’t read the memo. They watch. The founder who cuts corners teaches her team that corners exist to be cut. The executive who dismisses questions trains his people to...

Too much, too fast

I think about this often. We are living in the most extraordinary information age in human history, and I am not sure we have fully reckoned with what that means. The access is stunning. In 2012 alone, IBM estimated that 2.5 exabytes of new data were generated every...

The map you keep ignoring

Every leader has guiding principles. Most just can’t name them. That is the problem. Warren Buffett built Berkshire Hathaway on a single unwavering principle: invest in businesses with durable competitive advantages, then do nothing. Not clever tactics. Not...

Unchecked appetite

I see it constantly. The founder who built something remarkable, something that actually worked, and then quietly dismantled it by adding more. More products. More initiatives. More complexity dressed up as strategy. There is a particular kind of suffering that...

One size fits none

McDonald’s built an empire on consistency. Same Big Mac. Same Coke. Same experience in Tokyo as Topeka. And even then, you add condiments. You order diet. You ask for no pickles. So why do service firms still sell one-size solutions? A 2021 Harvard Business...