Upskill the team

We question ‘how does it work?’ each time we encounter a new technology, application, or unusually designed product. Just think back to the mission of syncing all your remotes into a single one, understanding the nuances of a new phone, or investigating the...

Central to the role

Too often, we encounter failure not through will, intent, or effort but rather due to a lack of clarity. It often happens when we flounder after being ambiguous in setting expectations and ones related to roles. If we can only state what your job is. It applies to...

Let them fall

Recall as a child or even as an adult, and was repeatedly told to do or not do something because it would result in unpleasant and sometimes disastrous consequences. Take a moment to pause and reflect. What comes to mind? Even though others forewarned you, you did the...

Fix the squeaky wheel

The 18-wheeler cruises along the highway, and the trucker becomes aware of a squeaky wheel. Inevitably he will get out to find that one squeaky wheel and look to resolve it.  The squeaky wheel is prevalent within an organization. The individual who stirs the pot....

Reverse bullying

The dynamic exists in the workplace and often between supervisors and direct reports. We are familiar with the dynamic where a manager’s behavior may resemble the bullying of a direct report. Quick action is necessary for a cultural dynamic that is widely...