Tone in content

Communication remains one of the more significant challenges in any organization or relationship, and most organizations will always have a facet of communication as a goal for improvement.  So for something we do daily, why is it we can get it so wrong at times?...

Degrees of truth

Whose truth is it? The version you choose to share or the one you are well aware of? What was shared is true, if only divulging a portion. What is the truth? Is it yours alone, your sharing, your interpretation, and ultimately your conviction? If it is incomplete, is...

Heroes and villains

It is too easy to cast someone, or an organization, as a hero or a villain in an instant based upon a single result?  Individuals are put in a position to perform a function and deliver to the best of their capabilities. We entrust them and have confidence that...

Fear and uncertainty

As individuals, we have some uncertainty, regardless of the success we have had. This is not unique to individuals who are still seeking their first triumph or to those who have attained untold success and now have new, higher expectations to meet. We know there are...

Killer plan

Planning is an essential part of the success of most complex or even simple initiatives. It defines what’s important, instills ownership, recognizes sequence and timing, and can provide inertia. The very same asset is a killer. Chocolate is good, but too much...