Appropriate response

When we assess, comment on, and provide feedback on an experience, we can easily cloud all the elements in our overall review. The room was tired, the product was not to our liking, and the experience was not as we are accustomed to. It is easy to label everything as...

Charting the course

When we go on a car trip, planning the route and anticipating stops is inevitably better. Before GPS and easy navigation apps, using physical maps was necessary. Without that, disaster loomed. Charting our emotional course is equally important. Some days, we may feel...