On the same page

It is often subject to interpretation. Not only are words there for different translations, but even more so the intent of certain words we loosely use daily: responsibility and accountability, inclusion, completion, planning, outcomes.  In many instances, the...

Tone in content

Communication remains one of the more significant challenges in any organization or relationship, and most organizations will always have a facet of communication as a goal for improvement.  So for something we do daily, why is it we can get it so wrong at times?...

Subject to interpretation

Information shared can be construed and reshared in many ways, and therein lies the issue.  We see and hear things in different ways, which brings opportunity and strife. One can lose the tone, humor, intent, and underlying sentiment in a simple message. It leads...

The Art of Listening

In conversations, listening constitutes at least 60% of the interaction. We can hear almost twice as many words than we can speak in any given timeframe. We have two ears and one mouth.  Go figure! Yet we recognize individuals for the speeches they give and for...

Common Language

The power of the spoken word is not in what is said but rather in what is understood.  Many of the words, expressions, and acronyms we use daily lack context for those who hear it, and yet as the speaker we believe we are clear, direct, and almost impressive when...