Unlike undertaking any specific task where we single-mindedly immerse in the work when we coach or lead, it is necessary that engage in the art of balancing the level of support we provide and doing the work. And it is an art, for there is no definite approach or solution that applies to all situations.
On the one hand, we want individuals to get on with their work. But, on the other hand, we appreciate the importance of growth and commit to the idea that individuals will prosper and develop by engaging in challenging tasks and learning as much if not more through failure.
On the other hand, we do not want failure, nor do we want to be wasteful in using our resources, including time. In many instances, we likely know what is required and how we should approach it. That produces an outcome that meets the extent and confines of our ideal. Similarly, those same ideals limit advancement. The creative input of others will likely push your thinking and produce better outcomes.
The quandary is how much support we provide when we provide it, and in what form? This is where the balancing act begins.
Too much, and we stifle opportunity and do not empower individuals. Too little, and we are not providing the adequate support and guidance that we should as a coach or a leader.
As a leader, we are there to support and guide. If we create relationships of trust, others will understand when they need your input and guidance. If we offer too much, they shy away, and when we offer too little, they may think you care very little.
A big help in the process is when we are clear on what we seek and the vision of success. Obtaining clarity here is essential. As the supporter providing some guides of what to look at and what to avoid may also be helpful. Then, allow them to think it through and come back with questions. Allow others to experiment, execute and evolve. They will make decisions that are not your own. Instead of saying it is wrong, understand why it may be different. Use that as your own learning experience. If the initiative will require time, build an appropriate system of checks and balances. Show you care, and you are there. Ask questions. Be inquisitive. If you wait until the end and are not satisfied with the result, what did you not do to better support yourself?
The balance is the bond of the relationship—one of trust: the belief that people are doing their best and that there is no malintent. In a trusting relationship, there will likely be a more open discussion. Questions will naturally flow in both directions, and typically we can avoid significant mishaps.
It is an art, and like any other art, we can only become proficient through practice, trial, and error.
