Habits are eternal

In 1984, Jim Longstreet opened a single barbershop in Tulsa, Oklahoma. Unlike his competitors chasing growth targets, he focused on one habit – calling three existing customers every evening to check on their satisfaction. Those three daily calls grew into a...

Leaders are mere mortals

The corner office, the reserved parking, the executive assistant – these aren’t earned by who you are but by the position you hold. Strip away the title and what remains? Those deferential nods and quick responses fade when the business card changes. True...

Details matter

The holiday season brings a surge of dinner parties. Each host has a choice: serve a good meal or create something memorable. A family in Milan spent generations perfecting their tiramisu recipe. The secret? They aged their ladyfingers for exactly 72 hours at precise...

Critics own nothing

The critics sit comfortably in their armchairs, dispensing judgment on creations they’ve never attempted to build. They wield influence without responsibility, shaping opinions without skin in the game. These professional opinion-givers have carved out a curious...

Finding cause to celebrate

It is the most exciting day of the year. December 23 is a big day for me. It’s not a birthday or an anniversary but rather one dictated by the solar system and the Earth’s rotation. Today is when the northern hemisphere has its shortest day. Not that I am...