Who is your customer?

In the bustling marketplace of ideas and services, we often narrowly define our customers. But what if I told you that your customer base is far more expansive – and complex – than you’ve ever imagined? Consider TOMS Shoes, the company that pioneered...

Singularity: Mastering your niche

In a world obsessed with diversification, there’s a quiet revolution brewing: the power of singularity. Consider In-N-Out Burger, a fast-food chain that’s achieved cult status. Their secret? A menu with just a handful of items, unchanged since 1948....

Off track

Ever feel like you’re playing “Pin the Tail on the Donkey” with your goals? Blindfolded, spinning, and hoping for the best? One degree off course at takeoff, and suddenly, you’re landing in Timbuktu instead of Times Square. Oops! Three culprits...

Strategy: Compass or checklist?

Strategy. It’s a word that gets thrown around a lot in business. But what does it mean? Is it just a fancy term for a to-do list on steroids? The author Steve Blank learned the hard way that strategy is not a series of tasks to be checked off. It’s a...

Lead like a coach

Every team craves a spark. The jolt comes from the leader—the coach pacing the sidelines, rallying their players. A fiery speech can reignite the dimmest embers into a roaring blaze, whether before the kickoff, during halftime, or during critical game moments. In the...