Glasgow, Scotland, is not a city one would physically describe as beautiful compared to other large cities. It has a grungy industrial beauty to it. While there are many arts, crafts, and culinary attractions without a doubt, there’s one element that stands out even relative to other big cities in the United Kingdom. It’s the people. The city embraces this to the extent that its current slogan is ‘People Make Glasgow.’ That statement is true. Over a few days, while visiting, I spoke with locals and immigrants. One would expect the locals to be biased, yet the immigrants were the ones extolling the friendliness of the people in Glasgow. The people do make it unique and memorable. Anyone would want to return to any place that makes them feel welcome.
This is relevant to cities and nations and just as applicable to organizations and teams. Organizations with a strong culture that emphasize the beauty of its people are likely places that are happy, where individuals thrive, and the organization prospers. Where people smile, converse freely, and encourage interaction are places we choose to be part of.
Although a simple concept, so many organizations get it all wrong. The responsibility may apply to all, but none more so than the leaders. Have you ever seen a happy work environment with unhappy and dissatisfied management?
Organizations want their people to be efficient and effective. How about happy too? Imagine your organization if people said, ‘People make X-organization?’ And why not?
