There are inevitable situations where an action or word will spark a significant reaction. For example, a deadline was not met yet again or completed in a less than optimal manner. The children did not clean their room as promised, or a friend did not return the item in working condition. And yes, you were clear in your initial instructions or have had the same discussion repeatedly. You are upset, and possibly for a good reason.
The reaction it elicits may be natural but severe, in the form of harsh, unkind, or even angry words, and may even be extreme. As a result, you are labeled unreasonable, hot-headed, and ill-tempered. In all likelihood, you are not pleased with yourself either.
Yet what of the cause? The behaviors and practices that prompt you to behave as you do? Not that it is an excuse for your terse reaction, but what of that? Where is the heartfelt apology to you for once again not fulfilling commitments or responsibilities? Where are others’ sense of disappointment in themselves for letting someone down or merely not caring enough?
We pay more attention to the reaction of others yet give little notice to the cause. While we can choose how we react, we would likely be in a better position if others just did what they said they were going to do. A simple apology is a start, and taking responsibility for the disappointment they’ve caused can go far.
